‘Anthem’ Is Crashing PS4s, And Sony Is Offering Its Players Refunds

Sony Offering Refunds for Anthem PS4 Owners

A number of players have been able to get a refund for the game, while others did not. The rest of the thread is filled with other commenters saying the same thing has happened to them on both the standard PS4 and PS4 Pro, sometimes completely out of the blue, other times while they're trying to exit the game. Gamers on Sony's latest console are sharing that they're getting dropped to the main menu, to the PS4 dashboard, or even having their consoles completely shut off. Sony is now offering wide spread refunds to most of it's users when it was discovered that Anthem causes a total system crash on the PS4 console. One user report described it as if they had pulled the plug of the console from an electrical outlet.

It appears that only PS4 versions of the game are suffering such dramatic crashes.

In the meantime, Sony is reportedly offering refunds to some "Anthem" players who bought the game digitally through Sony's PlayStation Store. As in, making the console not work anymore. Kotaku reached out to Sony and EA for a comment on the situation, but neither has replied at this time.

For now, EA is looking into problems affecting PS4 players; however, there are reports of similar issues on the Xbox One.

Playstation console owners blame on an update issued last week but opinion is divided about the sequence of events that triggers the power down
Playstation console owners blame on an update issued last week but opinion is divided about the sequence of events that triggers the power down

Nevertheless, if you'd like to report an issue yourself, make sure you head over to EA Answers HQ.

Anecdotally, I took a rental of the game for a spin on Xbox One, and ran into multiple hard crashes, mostly coming into and out of loading screens. That's what these kind of games do - come out not where they should be, receive a load of post-release content, and turn out incredible.

It's unclear if the shutdown problem is indeed heating related or caused by something else. "We are now in process of gathering information about the PS4 issues so we can determine the root cause", the post said. A few people on Reddit claim to have gotten their money back, while others said they were unsuccessful.

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