CenturyLink outage takes down several 911 emergency services across the US

CenturyLink Outage Impacts St. Charles Phones

Due to sporadic 911 outages in MA, public safety officials recommended individuals looking for emergency help use the 10-digit telephone number of the fire or police departments they wanted to contact.

Local police and county sheriff's departments have been answering distressed users on social media for the past few hours, giving out direct phone numbers to their local dispatchers.

Pai instructed the Public Safety and Homeland Security Bureau to investigate the cause and impact of the CenturyLink outage, specifically looking into the effect it had on other telecom providers' 911 service.

People who call 911 may hear a busy signal or a recording saying, "All circuits are busy".

At around 11:30 a.m., the Massachusetts Emergency Management Agency sent out a mobile phone alert, warning residents of persisting technical issues.

CenturyLink customers have been experiencing outages since early Thursday.

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The loud message, accompanied by an emergency sound was this, according to oregonlive.com: "This is CRESA 911".

Shortly after noon, CenturyLink announced it was "aware of some 911 service disruptions affecting various areas through the United States".

The Monroe, Louisiana-based telecommunications company did not immediately respond to a request for comment on the FCC investigation or provide information as to how many customers were affected.

One woman told KIRO-TV she was in Tukwila, Washington, with a friend when they heard more than a dozen shots fired and tried to call 911 for help.

According to a CenturyLink status page, the outage began at around 12pm ET on December 27, and work started on resolving the issue at around 7am ET today, although not all services have been restored just yet.

"The CenturyLink service outage is ... completely unacceptable, and its breadth and duration are particularly troubling", said Pai in a statement.

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